Overview
We will explain the procedure for configuring the print content of invoices and receipts issued to customers via:
[Admin Console] → [Property List] → [Target Property] → [Invoice & Receipt Settings] → [Guest Invoice / Receipt] menu.
Details
Customer Invoice / Receipt – Detailed Settings
In the Admin Console > Property List > select the relevant property > Settings > Guest Invoice / Receipt, you can configure the information displayed on customer invoices and receipts for each property.
This includes settings such as issuer information, tax-related settings, and payment information.
Issuer Info
You can configure the information printed on receipts issued to guests, such as the property name, logo, phone number, and invoice system registration number.
In Admin Console > Property List > select the relevant property > Settings > Guest Invoice / Receipt > Issuer Information [∨] > [Configure Custom Fields], configure each item, then click [Save]
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Issuer Header | Logo / Name Settings
By default, the property (facility) logo and name are applied. |
Predefined fields |
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You can also add customise fields | You can also add custom fields. For example, you can include items such as invoice registration number (T-number) or other issuer company information to be displayed on the invoice. |
You can check the operation method in the video:
Tax Summary
To correctly print tax information on invoices and receipts, taxes must be properly configured and applied to reservation data.
Based on correct tax configuration, please refer to the following steps for setting how taxes are displayed on invoices and receipts.
To comply with the invoice system, it is recommended to select “[Tax Settings] Adding and Configuring Taxes” as the display method.
In Admin Console > Property List > select the relevant property > Settings > Guest Invoice / Receipt > Tax Summary [∨] > Edit [✎], select [Inclusive/Exclusive Tax], then choose the display method under [Tax Display Method], and click [Save].  |
How to display taxes
Amounts separated by tax rate | Amounts are categorized based on the tax rates set in [Tax Settings].
Related: Tax Settings |
Amounts separated by tax name (only apply to invoice) | Amounts are categorized by each tax type defined in [Tax Settings].
Related: Tax Settings |
Total tax amount (only apply to invoice) | Displays the total amount of all taxes combined. |
You can check the operation method in the video:
Invoice Payment Info
Configure the display of payment due dates and payment-related information.
In Admin Console > Property List > select the relevant property > Settings > Guest Invoice / Receipt > Invoice Payment Info [∨] > Edit [✎], turn on each item, enter the required details, then click [Save]. 
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Displaying payment information |
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Display payment due |
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How to view and print invoices/receipts
Invoices and receipts issued to guests can be viewed and printed from the booking details page.
Go to: Dashboard > Guest Details Page (Booking Details) > Outstanding Balance [Transaction Details] and click [Transaction Details].
2. Click [Invoice/Receipt]
3. You will be redirected to the [Invoice / Receipt] page.
By sharing the URL of the opened web page with the guest, the guest will be able to view the same [Invoice / Receipt] page online.
Click the [Print] button to print the invoice or receipt using a printer connected to your device.
For printing instructions, please refer to the video below:
Display explanation
If there are outstanding payments: The "Invoice" will be displayed. | If payment has been completed: The receipt will be displayed. |
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When “Print Summary” is selected: | When “Print Details” is selected: The breakdown of the details will be displayed. |
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Receipt issued before check-out:. The payment section is included in the itemized details. | Receipt issued after checkout: The payment section is not included in the itemized details. |
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Send Guest Invoices / Receipts
Invoices and receipts can be automatically sent to all guests via automated messages, or individually sent upon request.
How to Send Invoices / Receipts to All Guests via Automated Messages
Go to: [AutoMessages (Common)] > [Post Check-out Message] > [Edit] and click [Edit].
Insert [Booking Info] > [Invoice URL] to send the receipt to guests checking out on the same day.
How to send invoices or receipts individually
1. Go to: Dashboard > Guest Details Page (Booking Details) > Balance [Transaction], then click [Transaction Details].
2. Click [•••] > [Send Email] to send the receipt to the guest’s email address.
Sample email sent: | Sample receipt: |
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For issuing invoices to corporate customers, please refer to the page below:
Corporate Contract Management: Setup & Management
Related Help: [FAQ] How to change the recipient name on an invoice