[Overview]

For occasions such as late check-outs or minibar charges, or when adjustments including refunds are necessary for any reason, you can use the "Hotel Merchandise" feature. This guide will explain how to add hotel merchandise via [Management Console] → [Hotel Merchandise] and how to add merchandise to each reservation's details.

[Details]

Adding Hotel Merchandise

Items added as new billing entries, such as late check-outs or minibar charges, are defined as "charges." Items used for adjusting charges, like refunds, are added as "adjustment amounts."

Please refer to the following video for the procedure to add hotel merchandise:

Adding Hotel Merchandise to Reservation Details

The procedure to add hotel merchandise to reservation details from the reservation details page is detailed in the following video: