Thank you for using AirHost.
If you have any questions or need assistance regarding system operations or integrations, please use our chat support.
Support Hours:
AI Bot: 24 hours | 365 days
Operator: 9:00 AM – 5:00 PM | Weekdays
⚠️ Please note that phone support is not available.
Please make use of the User Guide first
User Guide: https://intercom.help/airhost-one/en/
We have prepared FAQs and various manuals.
Before contacting support, please try to use the User Guide first.
You can also access the User Guide directly from the system dashboard.
How to Contact Support
From the Dashboard, hover over your Profile → click Support → select Send us a message to open the chat page.
Select the category that best matches your question.
Based on the selected category, we will ask you some questions. Please enter your inquiry in as much detail as possible, and we will respond according to the information you provide.
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Please provide detailed information
If your inquiry contains insufficient information, we may ask you to provide more details.
Providing the following information when submitting your inquiry helps us resolve the issue faster:
1) A detailed description of your question
Name of the property / room type / room number
Booking number
Account name on the OTA channel
Etc.
2) Screenshots (under 20MB) and relevant page URLs that show the issue
Screenshots of error messages displayed
Screenshots of the OTA or other integrated system’s management page
Note: For security reasons, operators cannot log in to OTA accounts themselves to check the issue. Therefore, investigations cannot proceed without screenshots.
Notes:
Attachments must be under 20MB. Files exceeding this size cannot be reviewed, and resubmission will be requested.
For guidance on taking screenshots and attaching them, please refer to the instructions here.
Example: Screenshot of the page where the problem occurred, along with the URL.
4. Aibot will answer your question. If it doesn't solve your problem, please send us a more detailed question.
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5. If the AI bot cannot resolve your issue, please send a message and type "speak with human" or speak with agent"
Once you receive the message “Regarding support assistance,” it indicates that a support staff member will review your inquiry and begin handling your request.
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To provide more accurate responses, once you are connected to a support staff member, please limit each chat to one question.
If multiple questions are sent in the same chat, we may ask you to submit a new inquiry by selecting “Start a Conversation” again.
Video Chat Support (Paid Support)
If requested, we also offer paid video chat support via Zoom.
Fees
1 session: ¥3,300 (tax included)
3 sessions: ¥8,800 (tax included)
5 sessions: ¥13,200 (tax included)
* Each support session lasts 1 hour.
*Advance reservation is required.