When contacting the AirHost support team, we ask that you provide screenshots that clearly depict the issue and include the URL of the relevant AirHost page. This helps us accurately understand what is happening.

Please send a screenshot of the entire screen because partial information may not allow us to identify specific property names or reservation details. Sending a full-screen screenshot helps us obtain more information, such as the time of the issue, which can facilitate a quicker resolution. Whenever possible, please send the screenshot without cropping.

If your inquiry relates to synchronization or involves content from an OTA, please ensure to also send a full-screen screenshot from the OTA side.

The maximum size for attached images is 20 MB.

How to Take a Screenshot:

Good Example: A screenshot of the entire screen.

Bad Example: Only part of the screen.

How to Copy a URL:

Always copy the URL of the page where the problem occurred.