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[Check-in] Hotel User Agreement and House Rules

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Written by Joelly See Toh
Updated yesterday

[ Overview]

In [Hotel User Agreement & House Rules], you can register your property's terms and conditions as well as usage rules.


These will be displayed during pre-check-in or at check-in to obtain the guest’s consent.

To use this feature for your managed property, you need to subscribe to one of the following plans: Check-in Lite, Pro, or Premium.


[Details ]

Where to Configure:

Admin Console > Check-in Settings > Common Settings > Hotel User Agreement


Enable the Hotel User Agreement setting.

  1. Click the Edit button


  2. When you turn the switch to On (Enabled), you can edit the content.
    For the information type, you can choose from five options:
    URL / Text / PDF / Text + URL / Text + PDF.


    By default, the editable content field is set to English only.
    To add another language, click the [+] button and select the language you want to add.


  3. Save the Settings

    Review the settings and click Save.

    The configured content will be displayed first on the guest page accessed via the pre-check-in URL when guests perform pre-check-in or check-in.
    Guests must review the Hotel User Agreement you set and cannot proceed to the next step without clicking the [Agree] button.







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