Overview
If you connect the Booking.com channel directly to AirHost, messages are sent and received using the Booking.com Messaging API. On the other hand, if you send messages via a third-party site controller or PMS, messages are sent to the Booking.com virtual email address obtained as the reservation information.
To enhance security, in the Booking.com portal, under "Security Settings" > "Email Address Settings," you can specify which email addresses are allowed to send emails to this Booking.com virtual email address. Emails sent from unregistered email addresses will not be delivered to guests.
If you do not specify any email address in the "Email Address Settings" field, all email addresses will be allowed. However, if you specify an email address, you will need to also register @client.airhost.co to allow messages from AirHost.
The settings described above are quoted from the Booking.com Help Page.
If you have any questions regarding these settings, please contact the Booking.com Support Team directly.
How to set up (if you own one property)
Log in to the Booking.com Extranet.
Click on " Property " and then on " Message Settings "
Click " Security Settings "
Complete the two-step verification process.
Click Add Email Address and enter an email address (e.g., [email protected] ) or email domain (e.g., @example.com ).
To add additional email addresses or domains, click the “+” button.
Click “Add email address” to save the settings.
How to set up (if you own multiple properties)
Log in to your group account in the Booking.com Extranet.
On the homepage, select one of the properties
Click on " Property" and then on " Message Settings "
Click " Security Settings "
Complete the two-step verification process.
Click Add Email Address and enter an email address (e.g., [email protected] ) or email domain (e.g., @example.com ).
To add additional email addresses or domains, click the “+” button.
Click “Add email address.”
To apply the same settings to all properties in your account, click " Apply to all properties "
Review the permitted email addresses and click " Apply to all properties " in the pop-up
This will apply to all properties
The changes will then be applied to all properties in your account.
⚠️ If you enter an email domain, all email addresses using that domain will be permitted.
For example, if you enter @example.com, any email address under that domain (such as [email protected] or [email protected]) will be allowed to send messages to guests.
Below is the settings screen.
