[Overview]
The Additional Verification at Check-in feature in the Check-in Flow allows you to collect additional identity verification information, signatures (electronic signatures), and optional information during self check-in, separately from the information collected through the Guest Form.
You can configure an authentication flow according to your property's operations, such as requesting a selfie taken on-site for identity verification, an electronic signature, or supporting documents.
This feature is displayed only during self check-in. Guests cannot submit this information in advance through the Guest Form.
What You Can Learn from This Article
Settings to check before using the feature
How to configure identity verification using a selfie taken on-site
How to configure optional information collection (additional questions, document submission, etc.)
How to configure electronic signatures
Note: This feature is available for properties on the Check-in Pro Plan or higher.
[Details]
Before Using the Feature
Additional Verification at Check-in (Identity Verification, Signature, etc.) is a feature displayed when using self check-in (Web page / tablet).
To use this feature, self check-in must be enabled for the applicable property.
Go to [Management Console] > [Property List], select the applicable property, then go to [Check-in Flow] > [Check-in Availability by Device] and confirm the following:
✅ The setting is enabled (ON)
✅ The devices you want to use are selected
Note: If the above settings are disabled, self check-in cannot be used, and therefore this feature will also be unavailable.
Accessing the Settings
Go to [Management Console] > [Property List], select the property, then select [Check-in Flow] > [Additional Verification at Check-in].
Configure Additional Verification at Check-in
Click the Edit icon.
Turn the [Enable] switch ON.
Configure the On-site Identity Verification Method
Under On-site Identity Verification Method, you can select from the following three options.
Setting | Description |
No Authentication | No identity verification is performed on-site. |
Selfie Taken On-site | Guests submit a selfie taken on-site during check-in. You can also specify the applicable guests (international guests / domestic guests). |
AI Face Recognition (Add-on) Related Help:【Check-In】Setting Up AI Facial Recognition | Automatically verifies the guest's identity by comparing the selfie with the identity document. |
Configure Identity Verification Using a Selfie Taken On-site
This setting requires guests to submit a selfie taken on-site during self check-in.
1. Select [Selfie at Property] under [Onsite Identity Verification Method].
2. Select the [Selfie Requirement Scope].
The following options are available:
Required
Optional
Main Guest Only
Foreigners:Required/ Locals:Main Guest Only
3. Click [Save].
Display During Check-in
The following is an example of how the screen is displayed to guests during check-in. (In this example, optional items and signatures are enabled.)
Guests take a selfie and enter any required information, if applicable, then click [Save] > [Complete].
Add Optional Information Collection Items
This feature can be used when you need guests to confirm certain information, provide guidance, or receive information in advance during additional authentication.
1. Click [Configure Additional Verification].
2. Click [+ Add Customise Fields].
3. Select the [Type] (response format).
Type | Response Format |
Text | Enter free text. |
Text (Multiple Lines) | Enter free text over multiple lines. |
Attachment | Attach an image (JPG or PNG). |
Checkbox | Select the checkbox. |
Yes or No Question | Select either “Yes” or “No.” |
Content Block | No response required. Use this as an information or description field. |
4. Set [Required] (applicable guests) to one of the following options:
Required
Optional
Main Guest Only
5. Enter the information to be collected in [Title], then click [Save].
Multilingual support is available for Japanese, English, Traditional Chinese, Simplified Chinese, and Korean.
Display During Check-in
Example: Content Block → Checkbox → Text from top to bottom.
Configure Electronic Signatures
Under [Do you need to show Signature?], you can configure who is required to provide an electronic signature during self check-in.
Setting | Description |
Required | Requires all guests to provide an electronic signature. |
Optional | Displays the electronic signature field, but a signature is not required. |
Main Guest Only | Requires only the main guest (primary guest on the reservation) to provide an electronic signature. |
Hidden | The electronic signature field is not displayed. |
About AI Face Recognition
The AI Face Recognition feature is also available in the Additional Authentication menu.
AI Face Recognition verifies the guest's identity by comparing the submitted identity document with a selfie taken on-site.
Note: AI Face Recognition is available as part of the Check-in Premium Plan.
For details and configuration instructions, please refer to 【Check-In】Setting Up AI Facial Recognition