[Agoda] Booking.com Reservations made through Agoda

Booking.com and Agoda are part of the same group (both are under Booking Holdings), and they have a system that allows inventory to be sold across both platforms.

As a result, even if a guest believes they are making a reservation through Agoda, the reservation may actually be processed through Booking.com.

Currently, there is no setting available to disable this cross-distribution.

For Booking.com reservations made via Agoda, there may be cases where messages do not reach the guest due to the connectivity between Booking.com and Agoda.

Even when a Booking.com virtual email address has been successfully obtained for a Booking.com reservation made via Agoda, depending on the connectivity between Booking.com and Agoda, automated messages or other messages sent from AirHost may appear on the Booking.com message board but may not actually be delivered to the guest.

These issues are caused by the connectivity between Booking.com and Agoda, and unfortunately, AirHost is unable to resolve or address them.