If you have changed a reservation on Agoda but the change has not been reflected in AirHost, please refer to the information below.
The reservation was changed on Agoda, but AirHost still shows the previous details
Even if the reservation details have been changed on Agoda, the change may not be automatically reflected in AirHost.
According to Agoda, if their Customer Support team manually changes the reservation details, the change is not sent to AirHost through the normal API integration.
As a result, the updated reservation details may be displayed in Agoda's extranet while AirHost still shows the previous reservation details.
Please note that AirHost cannot determine from the AirHost interface or API whether a reservation was manually changed by Agoda Customer Support.
What should I do if the change is not reflected in AirHost?
First, please check that the reservation details shown in Agoda are up to date.
If the reservation has been changed on Agoda but the details in AirHost are different, please contact AirHost Support.
When contacting us, please provide the following information:
Agoda reservation ID
A full-screen screenshot showing the updated reservation details on Agoda
Important
Manual changes made by Agoda Customer Support are not sent to AirHost through the normal API integration.
Therefore, reservations that have been changed on Agoda may not be automatically updated in AirHost.