Overview

From Dashboard ≫ Airbnb Quality Dashboard, you can check the quality of all properties across all Airbnb accounts, view a summary of reviews, and export Airbnb reviews in CSV format.

Related Help: Link to Airbnb's help page: Host Reviews

To use this feature, you need to subscribe to AirHost ONE HMS (Premium Plan).

Detail

How to open

Click Dashboard » Airbnb Quality Dashboard

Screen Overview

Date Selection	You can select a period from the calendar, from a minimum of 1 day to a maximum of 1 year.
Refresh	Click to update the dashboard with the latest information.
Filter	Listing Name / ID: The listing name displayed on Airbnb Latest Quality Status: Good / At Risk / Paused / Deleted Listing After selecting the above conditions, click Save to apply the filter. To disable the filter, click Reset All and then Save.

About the Filter Function in the Airbnb Quality Dashboard

In the Quality Dashboard, the filters located at the top left — “All Properties” and property-specific selection — do not function.

Currently, the only available filters you can use are:

Listing Name / ID on Airbnb
Latest Quality Status = The listing status shown on Airbnb

Bulk Export of Reviews	You can export all reviews within the selected range in CSV format. Since you can download reviews for all Airbnb listings managed on AirHost, this feature helps improve work efficiency. Exported Fields: Created At: Review creation date Channel Name: OTA name OTA ID: Reservation number on the OTA Property: Listing name on AirHost Overall Rating: Overall score Accuracy Rating: Accuracy of information Cleanliness Rating: Cleanliness Check-in Rating: Check-in experience Communication Rating: Communication Location Rating: Location Value Rating: Value for money Public Review: Guest review content Related Help: This will take you to Airbnb's help page: Why reviews are important
Average Overall Rating	The average overall rating within the selected range
5-Star Review Rate	The percentage of 5-star reviews within the selected range
Number of Reviews	The total number of reviews within the selected range

Review Sentiment

Graph — Vertical Axis	The total number of reviews within the selected range is categorized into Negative, Neutral, and Positive. Hover over the graph to see the number of reviews for each sentiment. Positive Overall rating: 5 stars Or an overall rating of 4 stars and all subcategory ratings of 4 stars or higher Or an overall rating of 4 stars and positive tags Neutral Overall rating of 3-4 stars , no positive or negative criteria met or contains a neutral tag Negative Overall rating of 2 stars or less Or important items (cleanliness/communication) are 2 stars or less or contains negative tags (regardless of rating)
Graph — Horizontal Axis	Reviews are shown by month within the selected range.
Top 3 Negative Tag Reviews	Reviews categorized as Negative are statistically analyzed, and the top 3 tags are displayed. Improving these reviews can directly enhance the quality of your listing. Related Help: Links to Airbnb Help Page: Review Tags

Listing Quality Status

Pie Chart	Hovering over the pie chart displays the names of listings on AirHost filtered by the corresponding quality status. Clicking on the listing name will take you to the Admin Console > Channels > corresponding Airbnb channel page.
At Risk	Listings with reported issues affecting their quality on Airbnb are categorized as “At Risk”, and the number of listings per status is displayed. Related Help: [Airbnb Related] What is "Listing Quality" displayed on the Airbnb Channel?
Good	Displays the number of listings with a Good quality status on Airbnb.
Suspended	Displays the number of listings with a Suspended status on Airbnb. Suspended = The listing has too many reported quality issues and is paused until the host reviews Airbnb’s guidelines.
Removed Listings	Displays the number of listings with a Removed status on Airbnb. Removed = The listing has too many reported quality issues and has been removed by Airbnb.

Review Score Trend

Graph — Vertical Axis	Average review score
Graph — Horizontal Axis	When a month is selected: displayed by month When a week is selected: the first week of the month is labeled as “W1” and displayed week by week Example: When selecting December 2024 – January 2025 ⇩

Notifications

Notification Content	Displays the title of the notification received from Airbnb. Click to go to Airbnb’s management screen to view the full notification. Note: Currently, the Airbnb API does not provide Japanese translations for notifications, so they are displayed in English.
Channel Name	Displays the listing name on Airbnb. Clicking the listing name opens the corresponding Airbnb channel page in Admin Console ≫ Channels.

[Channel] Airbnb channel creation/synchronization specifications

[FAQ] I want to unlink my Airbnb account from AirHost

[FAQ] What Does “Listing Quality” Mean in the Airbnb Channel?

[Channel] "Airbnb" Content Management

[Airbnb Related] Airbnb Quality Dashboard