[Overview]
This article explains the content management feature that is available only for Airbnb.
It also includes specifications and important notes regarding synchronization.
[Details]
How to open the Content Management menu
Go to Management Console ≫ Channels, then click the relevant Airbnb channel.
For each listing, click [⋯] ≫ Content Management. The detailed content management menu for the listing will open.
Initial setup and update process when Connecting Airbnb with AirHost.
When an Airbnb listing is connected to AirHost, the settings from Airbnb are imported during the initial sync and reflected on the “Content Management” page of the Airbnb channel.
After that, if you make changes to “Pricing” or “Availability” from the Content Management page, those changes will be automatically reflected on the Airbnb side.
Content Management Overview
Sync Category
💡 Selecting [Sync All] allows AirHost to fully control and update pricing, availability, and restrictions on Airbnb, and any manual changes made on Airbnb may be overwritten.
💡 When changing the setting from [Disconnected] to [Sync All], rates and availability are not immediately synchronized to Airbnb. Please click [Sync] for each channel. If you do not click [Sync], the data will be synchronized during the next scheduled early-morning sync.
💡 If you want to prevent synchronization from AirHost, you need to configure the lock settings directly in the Airbnb management console.
💡 Unlocking must also be done from the Airbnb management console.
Airbnb Help: https://www.airbnb.jp/help/article/2973
Pricing Settings
・Airbnb’s Price Per Extra Person and Cleaning Fees can be configured under “Pricing Settings.”
New listing promotion
The promotion setting available for the first 3 bookings after listing on Airbnb can be configured under “New Listing Promotion.”
Availability Rules
• You can set your Airbnb’s “Booking Window” can be configured under
“Availability Rules” ≫ “Max Days Notice”
• Airbnb’s “Minimum Stay” can be configured under “Availability Rules” ≫ “Default Min Nights.”
The number of blocked days before and after each reservation can be configured under “Availability Rules” ≫ “Turnover Days (before/after reservations).”
⚠️ If the block days are set to 1 or more on the Property Details page, that setting will take priority and be reflected on Airbnb.
Only when the block days are set to 0 on the Property Details page will the settings in Content Management be applied.
Seasonal Min Nights (Availability Rules)
If you want to set a minimum stay for a specific period, add a setting under “Seasonal Min Nights (Availability Rules).”
Booking Lead Time
On Airbnb, in addition to the host’s configured booking lead time (how far in advance bookings are accepted), Airbnb’s system also has a rule that reservations within 48 hours of check-in cannot use Instant Book.
In such cases, the reservation will automatically be processed as a “Request to Book”, and will only be confirmed after host approval.
Separately from Airbnb’s 48-hour rule, the booking lead time set in AirHost is applied as usual.
⚠️ The booking lead time is calculated based on 23:59 of the check-in date.
For example, if the booking lead time is set to 1 day and the check-in date is August 20, then bookings are accepted until 23:59 on August 19.
What is the Airbnb 48-Hour Rule?
Even if Instant Book is enabled in AirHost, Airbnb may automatically convert the booking to a “Request to Book” under the following conditions:
The guest books within 48 hours of check-in and the requested check-in time is outside the host’s configured availability
A booking is made within the lead time restrictions
The guest does not meet the host’s screening requirements
Certain high-risk cases (e.g., stricter cancellation settings for Korean guests)
The booking is flagged as a potential party risk
Long-stay or seasonal rules exceed the allowed stay duration
The listing is configured as Request-to-Book (RTB) only
This behavior is fully controlled by Airbnb and cannot be modified in AirHost.
Configurable Settings on AirHost (When Connected to Airbnb)
Even while connected to Airbnb, the following settings can be modified from the AirHost Content Management screen:
booking_lead_time (Booking lead time)
allow_request_to_book (Enable Request to Book option)
These values are automatically synchronized from AirHost to Airbnb.
Important: Airbnb 48-Hour Rule Cannot Be Modified
Although the two settings above can be changed, the Airbnb 48-hour rule (Instant Book is disabled within 48 hours of check-in) is fixed as part of Airbnb’s API specifications. Therefore, it cannot be controlled or modified from AirHost.
Important Notes
The 48-hour rule is controlled by Airbnb’s system and cannot be modified in AirHost.
Airbnb’s rules take priority over AirHost’s booking lead time settings.
This restriction does not apply to other OTAs (e.g., Booking.com, Agoda).
Booking request details can be reviewed and approved from the reservation details page.
You can review and approve your reservation request from the reservation details page.
Related Help: [Airbnb Related] Modifying an Airbnb booking / Approving/rejecting guest change requests
Reservation settings
Cancellation Policy
Please review the definitions of Airbnb’s cancellation policies before configuring the setting.
Airbnb Help: Listing Cancellation Policy
*Please note that it is not possible to set different cancellation policies for different dates.
Non-Refundable Rate
The percentage entered for the “Non-Refundable” setting indicates how the non-refundable rate compares to the standard rate.
It is a discount rate, not a refund percentage.
100%: No discount (same as the standard rate)
70%: 70% of the standard rate (30% discount)
50%: 50% of the standard rate (50% discount)
For example, if the host sets the non-refundable rate to 70%, Airbnb will display two options to guests:
Refundable rate (standard rate)
Non-refundable rate (30% discounted rate)
If the guest selects the non-refundable rate, the booking will not be refunded even if it is canceled.
Please refer to Airbnb’s official documentation for more details on discount policies.
👉 Airbnb Help: Non-refundable
The meaning of the lock icon in content management
If a lock icon is displayed, it indicates that synchronization from AirHost to Airbnb has been disabled via the Airbnb management console (i.e., the listing is locked from the Airbnb side).
To remove the lock, click “Switch to AirHost Management.”
Airbnb Help: https://www.airbnb.jp/help/article/2973
▼Airbnb Management Screen≫Settings per Listing
Deleting Settings in Online Standard Rate 1 and 2
It is not possible to delete settings under Online Standard Rate 1 and Online Standard Rate 2 from the user side.
If you wish to remove these settings, please contact the support team.
About Bed Types
Currently, bed types cannot be configured in AirHost.
Therefore, bed type settings must be managed directly on Airbnb.