When attempting to make a reservation through the Booking Engine, you may see the message “Your account cannot currently make live charges” (as shown in the red box below), and the reservation cannot be completed.
This error is caused by your Stripe account settings or verification status.
To enable reservations, you will need to log in to Stripe and review or complete the required actions on the Stripe side.
Main causes
Required documents (such as identification documents or security/compliance forms) have not been submitted
Account update procedures have not been completed
How to Resolve
Check and submit any required documents
Complete any pending account update procedures
If you are unsure about the submission process or the required actions, please contact Stripe Support directly for assistance.