Information as of August 26, 2026
We are currently experiencing an issue on the Booking.com side where reservation confirmation notifications are not processed correctly, resulting in some Booking.com reservations not being imported into AirHost.
According to Booking.com, the following two issues have been identified:
ACI-4707: The reservation confirmation notification was generated but was not processed successfully.
ACI-4709: The reservation confirmation notification was not generated or was not delivered to AirHost.
Due to these issues, the reservation information does not reach AirHost. Therefore, AirHost cannot automatically detect the affected reservations, and the affected reservations cannot be identified from the host's Booking.com management interface.
If you have a reservation that exists on Booking.com but has not been imported into AirHost, please contact AirHost Support with the reservation ID and a screenshot of the reservation details page on Booking.com.
Based on the information provided, we will investigate the case and, if necessary, request an individual investigation from Booking.com.
Booking.com is still investigating these issues, and no resolution timeline has been provided at this time.
We apologize for any inconvenience this may cause and appreciate your understanding.