In the AirHost Booking Engine, five cancellation policies are provided as the default policies.
There are five cancellation policies you can set.
Policy Name | Description |
Strict |
|
Firm |
|
Moderate |
|
Relaxed |
|
No_Refund |
|
If the five default cancellation policies do not meet your requirements, you can also create a custom cancellation policy. Open the “Policies” page and click the “+ Add Policy” button.
Within the pop-up, you can freely set the cancellation period and cancellation fee (%). You can add up to three intermediate rules.
Once the creation is complete, the custom cancellation policy can be selected on the rate plan settings page.
Notes on cancellation policies:
If you modify a cancellation policy, bookings that were created more than 4 months ago will follow the latest version of the policy, not the one that was active at the time of booking.
Bookings created within the past 4 months will follow the cancellation policy in effect at the time of booking.
The booking engine does not provide a setting to waive penalty fees for cancellations made within 24 hours of booking.