[Overview]
This explains how to configure the system so that guests can view "key-related information" after completing the check-in process using the channel manager + PMS "AirHost HMS" and the self check-in system "AirHost One."
To use this feature, the "AirHostOne" Pro plan or higher of the self check-in system is required.
Image ①
Key information / Download PDF / View in browser |
[Details]
To display Image ① after check-in, configure the text or file for each item to be shown.
Setting up "Key information"
You can include essential information required to enter the room, as well as any guidance or instructions.
Guests can review this information on the guest form at any time and as often as needed.
If entering the PIN (key, code, or passcode) requires not only numbers/letters but also symbols, or if you need to explain the steps for unlocking the door, entering such details under “Key Information” will help facilitate a smoother check-in process.
Go to the Admin Console ≫ Property List ≫ Select the relevant property ≫ Check-in Settings ≫ Check-in Flow ≫ Room Information , then click the ✎ Edit button for Room Information and switch “Enable” to “On.”
2. Turn on "Can guests see the Key Information?" and click "Configure the Key Information for the property"
3. The edit page for "Key Information" will appear. Click the ✎ Edit button and enable the feature.
4. Select the configuration unit from "Entire Property," "Each Room Type," or "Each Room," and save the changes.
Entire Property | Applies settings to the entire property.  |
Each Room Type | Applies settings to each room type 
|
Each Room | Applies settings to each room individually  |
(Note)
Once saved, the text or files will remain saved even if you change the configuration unit. However, the content does not automatically carry over to the new unit. You can revert the configuration unit to see the previously saved content.
5. Click the relevant ✎ Edit button and set the Information Type.
Information Type:
URL | 
|
Text |  |
Attachment (PDF) | 
|
Text and URL | 
|
Text and Attachment (PDF) | 
|
(Note)
If you change the information type and save, the previous text or file will be deleted.
For example, if you initially set it as [Text and Attachment (PDF)] and change it to [URL] and save, the [Text and Attachment (PDF)] content will be erased and cannot be restored.URL will appear as "View in Browser."
PDF will appear as "Download PDF."
6. Edit the content or upload the necessary documents based on the information type, then save the changes.
You can set standard texts in four languages: Japanese, English, Chinese, and Korean.
If the PDF is required, you must upload a document for each language.
7. Once setup is complete, click the ✖ next to "Key Information" to close the edit page.
8. Ensure the room information feature is enabled, and the "Can guests see the Key Information?" option is turned on, then save the changes.。
