How to create a coupon (promotion)
From the booking engine, open the "Promotions" page and click the "New Promotion" button.
Set the coupon name, start and end dates (the period during which the coupon can be used to confirm a reservation, not the stay date), and the maximum number of uses.
* You can only edit the coupon code when you create the coupon; you cannot edit it later.
If necessary, add "match rules" and "except rules" to set the conditions under which the coupon can be applied. (If no rules are set, it will be applicable to all reservations.)
You can add the following to "Match Rules":
Minimum price: If you want to specify the minimum applicable amount.
Minimum nights: If you want to specify the minimum number of nights that can be applied.
Week Days: If you want to limit the applicable days of the week.
Stay Dates: If you want to specify the applicable period of stay.
Under the "Except Rules" only "stay dates" can be added.
[Note]
For the coupon to be applied, all the dates in your reservation must be eligible dates. For example, if you set the "match rule" to only "Week Days: Wednesday," the coupon cannot be applied to a reservation for two consecutive nights on Tuesday and Wednesday.
You can set a discount (either a percentage or a fixed amount) and also specify whether to exclude cleaning fees from the discount.
A coupon will be created. You can promote the coupon code to your guests via messages, social media, etc.
How to use the coupon
Guests can enter and apply a coupon code when making a reservation.
On the coupon details page, you can check the number of times it has been used so far.
Reporting
Using coupons on the AirHost booking engine is treated the same as paying with points. For example, if payment is made using points from an OTA such as Ikkyu, 100% of the sales will be recorded, and both the points payment and the card payment will be recorded as payment methods.
Making a Reservation with a 100% Off Promotion Code (Including Cleaning Fee)
On the 2. Payment Information page, after entering a promotion code that provides a 100% discount, guests only need to complete:
Required guest information
(Skip Payment Information)
Required booking details
Any additional required fields (if applicable)
When the promotion provides a 100% discount, guests do not need to enter their credit card details in the 2. Payment Information section.
Promotion Codes Cannot Be Created with a 0% Discount or ¥0 Discount
Promotion codes with a 0% discount or a $0 discount cannot be created.
If you would like to issue a promotion code that provides special benefits without a significant discount, please create the promotion with a small discount amount instead.
Known Issue (As of July 2026)
The Previous Property Name Is Displayed in Promotion Settings After Renaming a Property
If you rename a property in the PMS, the updated property name is displayed correctly on your website. However, the Promotion Settings page will continue to show the previous property name in the property selection list.
If you would like the correct property name to be displayed in the Promotion Settings, please contact the Support Team.
This issue has been identified, and a fix is planned by the development team.
