[ overview ]
This section explains [Booking Calendar] > [Problematic Bookings].
[ detail ]
What is a Problematic Bookings?
A problematic booking refers to bookings imported from channels that result in overlapped booking (also known as overbookings or OB) or bookings that are in an unassigned state (i.e., not yet assigned to a specific room).
Overlapped Booking
When there are duplicate reservations, an exclamation mark (!) will appear under [Problematic Bookings].
Click [Problematic Bookings] > [Overlapped Booking].
2. The [Overlapped Booking] menu will pop up on the right. Click on the reservation name or reservation number to view the reservation details, and take appropriate action such as contacting the guest.
Synchronization frequency (interval) with each OTA and the risk of double booking (overlapped booking) | ・The retrieval of new reservations from each OTA and inventory adjustments to other OTAs do not occur in real-time and may experience delays. This is not unique to AirHost; the same applies to other channel managers as well. ・Due to the sync intervals, there is a risk of double bookings (overlapped booking). Please note that this behavior is by design, and we are unable to provide compensation for such cases. We appreciate your understanding. ・For more details, please refer to the help page below: |
Booking | ・Booking information related to the overlap ・Click to display the reservation details in a pop-up on the right side |
situation | Duplicate or Confirmed |
Created time | Reservation confirmation date and time |
Last updated date and time | The date and time when the reservation details were last updated (modified) |
Overlap Period | Duplicate dates and time when the overlap was detected |
Notification Setting: When [Overlapped] is turned on, you will receive an immediate notification as soon as a overlapped booking is detected.
Unassigned Booking
When there are unassigned reservations, an exclamation mark (!) will appear next to [Problematic Bookings] .
1. Click [Problem Booking] >> [Unassigned Booking].
2. The [Unassigned Booking] menu will pop up on the left. Click [...]., Click "Assign To".
4. Please assign rooms. Click on the reservation name/reservation number to view the reservation details.
